Digital Service Delivery Essentials for Kerala Departments
Blueprint for rolling out seamless citizen services on Kerala's e-Governance platforms.
3 students
Created by
LMS Instructor 2
Last updated 02/2026
English and Malayalam
Learning Outcomes
Gain practical skills and knowledge in the subject area
Understand key concepts and fundamental principles
Apply learning through hands-on activities and exercises
Complete assignments and assessments to reinforce understanding
Earn a certificate upon successful course completion
Access course materials and resources anytime
Course content
3 sections
•
12 lectures
•
240 mins total length
Explore the state's digital policy pillars, flagship missions, and governance frameworks guiding implementation.
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Kerala Digital Mission OverviewVideo
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Service Journey Mapping ToolkitFile
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Section 1 QuizQuiz
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Section 1 AssignmentAssignment
Learn to analyse citizen touchpoints, map service journeys, and prioritise improvements for G2C and G2E services.
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Digital Policy & Platforms Knowledge CheckVideo
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Kerala Digital Mission OverviewFile
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Section 2 QuizQuiz
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Section 2 AssignmentAssignment
Dive into KFON, SPARK, eOffice, and Kerala's security posture with actionable guidelines for departmental teams.
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Design a Citizen-Centric Improvement PlanVideo
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Digital Policy & Platforms Knowledge CheckFile
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Section 3 QuizQuiz
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Section 3 AssignmentAssignment
Requirements
- • Basic understanding of the subject area
- • Access to a computer with internet connection
- • Willingness to learn and complete assignments
Description
This programme walks administrative officers through the service design lifecycle, workflow digitisation, SPARK integrations, and grievance redressal mechanisms tailored to Kerala's policy landscape.
Instructor
LMS Instructor 2
4 Students
1 Course