Local Self Government: Citizen-Centric Service Design
Equip local bodies to map citizen journeys, digitise permits, and run outreach campaigns.
3 students
Created by
LMS Instructor 3
Last updated 02/2026
English and Malayalam
Learning Outcomes
Gain practical skills and knowledge in the subject area
Understand key concepts and fundamental principles
Apply learning through hands-on activities and exercises
Complete assignments and assessments to reinforce understanding
Earn a certificate upon successful course completion
Access course materials and resources anytime
Course content
3 sections
•
12 lectures
•
180 mins total length
Explore the state's digital policy pillars, flagship missions, and governance frameworks guiding implementation.
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Kerala Digital Mission OverviewVideo
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Service Journey Mapping ToolkitFile
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Section 1 QuizQuiz
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Section 1 AssignmentAssignment
Learn to analyse citizen touchpoints, map service journeys, and prioritise improvements for G2C and G2E services.
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Digital Policy & Platforms Knowledge CheckVideo
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Kerala Digital Mission OverviewFile
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Section 2 QuizQuiz
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Section 2 AssignmentAssignment
Dive into KFON, SPARK, eOffice, and Kerala's security posture with actionable guidelines for departmental teams.
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Design a Citizen-Centric Improvement PlanVideo
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Digital Policy & Platforms Knowledge CheckFile
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Section 3 QuizQuiz
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Section 3 AssignmentAssignment
Requirements
- • Basic understanding of the subject area
- • Access to a computer with internet connection
- • Willingness to learn and complete assignments
Description
Includes Panchayat case studies, data-driven planning templates, and outreach playbooks tailored to Kerala's decentralised governance model.
Instructor
LMS Instructor 3
9 Students
3 Courses